RETURN POLICY

RETURN POLICY

The Customer may modify an order as long as it has not been issued. If, for any reason, you want to make a modification with respect to the confirmation sheet, you must notify it as soon as possible via email to cromozona@cromozona.com with an indication of the desired modifications. Any difference in the amount between the original and the modified order will be processed following the procedure corresponding to the chosen payment method. The return and new shipping costs will not be borne by LOOKFANTASY

For its part, LOOKFANTASY cannot substitute a product requested by the Client without prior consultation with the Client. If it is the case that for reasons beyond LOOKFANTASY, the supply of the order is not possible, the Client will be offered the possibility of exchanging it for a substitute product of similar characteristics, giving the right to the cancellation of the order by the Client.

If the Customer cancels a confirmed order when it has already left the premises of LOOKFANTASY to the destination, or does not accept the package on arrival, LOOKFANTASY may require payment of transport costs caused by the cancellation.

All returns of products that meet the following requirements will be accepted:

Products must keep intact its original seal. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case the change will be made by other equals.

The customer must pay the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.

The item to be returned must be properly packed for return.

They will be causes of return:

That the product does not comply with the characteristics of the sheet shown on our website. In this case the amount of the product will be refunded except shipping costs. This reimbursement will be made to the payment method used by the customer through reimbursement.

That the product comes from defective origin. In this case, the same will be exchanged once the product to be returned has been received. LOOKFANTASY will take care of the shipping and return shipping costs.